Consumer complaints procedure
The procedure for accepting, registering, and reviewing consumer complaints at MCF "Nuri Humo" is carried out in accordance with the Law of the Republic of Tajikistan "On Appeals of Individuals and Legal Entities."
All client appeals and complaints are reviewed by authorized employees of MCF "Nuri Humo" within the timeframes established by Tajikistan law. The maximum period is 30 calendar days from registration.
If an extension of the review period is necessary, the applicant will be notified within three business days.
MCF "Nuri Humo" accepts client appeals in both written and oral form.
The procedure for contacting the organization responsible for accepting and reviewing client complaints at MCF "Nuri Humo" is determined by the fund's internal procedures and the applicable legislation of the Republic of Tajikistan.
Person responsible for reviewing client appeals and complaints
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