The procedure for receiving and processing consumer complaints at MCF ‘Nuri Humo’ is established based on the Law of the Republic of Tajikistan ‘On Appeals of Individuals and Legal Entities’ and the ‘Instructions for Handling Appeals from Individuals and Legal Entities at MCF ‘Nuri Humo’.

All complaints from customers will be considered within the timeframes established by the Law of the Republic of Tajikistan ‘On Appeals of Individuals and
Legal Entities’ and will be reviewed by the officials of MCF ‘Nuri Humo’. The total review period for appeals shall not exceed 30 calendar days. The applicant will be notified of this within three business days.

MCF ‘Nuri Humo’ accepts customer complaints in both written and oral forms.

The procedure for contacting the organization responsible for receiving and processing customer complaints at MCF ‘Nuri Humo’:

Person responsible for processing customer complaints: Akajonova Gulnoza Zokirovna

Address: Dushanbe city I. Somoni district Shohtemur street 21.
Contact phone: 992 888 88 10 90;
Email: info@nurihumo.tj